Q. Why does my order take so long to ship?

A. Unlike numerous other sticker companies, we operate with a lean yet highly dedicated team, delivering an extensive array of stickers and effects. Each sticker we offer is meticulously crafted to order. We strive to expedite order processing, typically shipping within 5-7 business days, contingent upon our current order volume.

Q. Why didn't I receive a tracking number?

A. We provide two shipping options: one with tracking and one without. Given our commitment to offering highly competitive pricing on our stickers, we empower you, our valued customer, to select the shipping method that best suits your preferences and budget. Shipping rates are determined by the destination and are in accordance with USPS rates.

Q. What's the best way to reach you?

A. For any inquiries or concerns, we encourage you to reach out to us via email at SenpaistickerZ@outlook.com or by direct message on Instagram @Senpaistickerz. Rest assured, we endeavor to respond promptly within a 24-hour timeframe.

Q. Can I get custom work done?

A. Certainly! You have options to explore custom sticker designs directly on our website under the Custom Stickers category. Alternatively, feel free to reach out to us via direct message on Instagram @SenpaiStickerZ or by email at SenpaiStickerZ@outlook.com. We're here to assist you with your custom sticker needs!

Q. I never received my order. What can I do?

A. If it has been longer than 14 business days since your order was placed, kindly email us with your order number for further assistance. While we strive to ensure timely delivery, once the order is shipped, especially if you have chosen the option without tracking, it is beyond our immediate control. Nonetheless, we are committed to resolving any issues to the best of our ability. Please don't hesitate to reach out to us; we're here to help!

Q. Do we issue refunds?

A. Currently, we do not offer refunds. Our stickers are meticulously crafted to order and tailored to your preferences, utilizing our team's time and materials. In the event of issues such as misprints or damage during shipping, we can provide assistance by resending a new order upon receiving proof of the damages via email. We are committed to ensuring your satisfaction and resolving any concerns promptly.

Q. How long does shipping take?

A. Our standard shipping option, without tracking, typically takes 5-8 business days for delivery. However, if you opt for shipping with tracking, the delivery time is generally faster, averaging around 5 business days.